Refund & Return Policy

Our Commitment to Customer Satisfaction

At Trendy Vault, customer satisfaction is our top priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return process designed to make things right.

30-Day Easy Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, items must be:

• Unused and in their original condition

• Returned with original packaging

• Include all tags, manuals, and accessories

• Free from signs of wear, damage, or alteration

Our customer support team is available to assist you throughout the entire return process.

Restocking Fee

A restocking fee of $18 may apply in the following situations:

• Change of mind or buyer's remorse

• Incorrect item ordered by the customer

• Product no longer wanted

• Opened or used items where applicable

Return Policy Overview

• Return Window: 30 days from the delivery date

• Item Condition: Must be unused and in original condition

• Original Packaging: Required

• Customer Support: Available throughout the return process

• Restocking Fee: $18 may apply

Return Shipping Costs

Incorrect, Damaged, or Defective Products

If you receive an incorrect item, a damaged product, or an item with a manufacturing defect, Trendy Vault will cover the return shipping costs.

Customer Preference Returns

If you are returning an item because:

• You changed your mind

• Ordered the wrong item

• Selected the wrong size or variation

• No longer need the product

You will be responsible for the actual return shipping costs. Original shipping charges are non-refundable.

Please note that actual products may vary slightly from promotional images due to photography, lighting, or display settings. The physical product received shall take precedence.

How to Return an Item

Step 1: Contact Customer Support

Email us at info@trendyvault.com and include:

• Your order number

• The item(s) you wish to return

• The reason for your return request

Step 2: Repackage the Item

Securely pack the item in its original packaging, including all accessories, tags, manuals, and included materials.

Step 3: Ship the Return

Follow the instructions provided in your return authorization email. We will provide guidance regarding the recommended shipping method and return address.

Refund Process

Inspection

Once your return is received, our team will inspect the item to verify it meets our return eligibility requirements.

Refund Timing

After approval, refunds will be processed within 7 business days.

Depending on your payment provider or financial institution, funds may take up to 7 additional business days to appear in your account.

Refunds will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item for a different size, color, or product variation, please contact us at info@trendyvault.com.

Our team will assist you in arranging the exchange process.

Non-Returnable Items

Certain products may be non-returnable due to hygiene, safety, or regulatory reasons.

Any non-returnable items will be clearly identified on their respective product pages prior to purchase.

Questions & Additional Support

If you have questions regarding our Return & Refund Policy, please contact our customer support team.

Customer Service Information

Store Name: Trendy Vault

Store Address:
4595 Broadmoor Ave SE
Grand Rapids, MI 49512
United States

Customer Service Phone:
+1 (616) 407-1372

Customer Support Email:
info@trendyvault.com

Customer Service Hours:
Monday – Friday: 8:00 AM – 10:00 PM (ET)

Response Time:
We respond to emails within 24 business hours. Messages received during weekends or holidays will be answered on the next business day.